Last updated: April 18, 2026
Mindwell Therapy Collective ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Mindwell Therapy Collective, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
We collect information you voluntarily provide when you:
This may include your name, email address, phone number, postal address, date of birth, health information, payment details, and any other information you choose to provide.
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
As a therapy provider, we may collect sensitive health and personal information including mental health history, treatment notes, and other personal details. This information is collected only with your explicit consent and is subject to the highest level of protection under applicable privacy laws.
For Canadian Residents (PIPEDA): We process your personal information based on your consent, the performance of our contractual obligations to provide therapy services, and our legitimate business interests including client safety and regulatory compliance.
For EU/EEA Residents (GDPR): We process your personal information based on:
You have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
We use the information we collect for the following purposes:
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information:
When information is no longer needed, it is securely deleted or anonymized. In some cases, we may retain information if required by law or to protect our legal interests.
You have the right to:
In addition to the rights listed above, you have the right to:
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
To exercise any of these rights, please contact us using the information provided in the Contact Us section below.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may affect website functionality.
We implement comprehensive technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
While we strive to protect your information using reasonable security measures, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers and partners only when necessary to:
All third-party service providers are contractually obligated to protect your information and use it only for the specified purposes. We do not authorize them to use or disclose your information for other purposes.
Mindwell Therapy Collective complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation including the Personal Health Information Protection Act (PHIPA) in Ontario. We collect, use, and disclose personal information in accordance with PIPEDA's principles of fairness, accuracy, accountability, and confidentiality. You have the right to access, correct, or request deletion of your information, and to lodge complaints with the Office of the Privacy Commissioner of Canada.
For individuals in the European Union and European Economic Area, we comply with the General Data Protection Regulation (GDPR). We process personal information based on lawful grounds including your explicit consent, performance of contracts, compliance with legal obligations, and legitimate interests. You have the rights described in Section 5 of this Privacy Policy, including the right to lodge complaints with your local data protection authority. Our Data Protection Officer and additional information about GDPR compliance are available upon request.
As a therapy provider, we comply with applicable health privacy regulations and professional standards of conduct. We maintain strict confidentiality of health information except where disclosure is required or permitted by law, or with your informed consent.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.
Your continued use of our services following the posting of a revised Privacy Policy means you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a complaint regarding our privacy practices, please contact us:
Mindwell Therapy Collective
Privacy Officer
Phone:
Mailing Address:
Mindwell Therapy Collective
Privacy Requests
Toronto, Ontario
Canada
We aim to respond to all privacy requests within 30 days. For PIPEDA complaints, you may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.
This Privacy Policy is effective as of April 18, 2026, and applies to all information collected through our website and services provided by Mindwell Therapy Collective.